We specialise in conflict resolution with a focus on practical, cost-effective solutions. Conflict, whether internal or external, can escalate quickly, leading to significant financial, reputational, and operational risks. Our mission is to help you mitigate these risks by providing expert conflict management services that reduce the potential for costly disputes and disruptions.
With a comprehensive range of offerings—including claims management, mediation services, workplace investigations, and conflict resolution training—we take a proactive approach to preventing and addressing conflicts before they escalate. Our tailored solutions are designed to help you achieve the best possible outcome.
We understand that unresolved conflict can be more than just an inconvenience—it can lead to lost productivity, legal costs, and damaged relationships. That’s why our focus is on providing economic, efficient, and sustainable solutions to ensure that conflicts are resolved in a way that is fair, transparent, and aligned with your long-term business goals.
By addressing underlying issues early, we can help you avoid the high costs of protracted disputes and create a more harmonious and productive environment. Let us guide you through the complexities of conflict management, helping you implement the right measures to reduce risks and foster a culture of collaboration and understanding.
As a not-for-profit organisation, our training programs are government-funded, allowing us to offer some services at no cost to our clients.
Conflict Matters is committed to keeping our fees competitive and accessible, and we are always ready to work with you to find a solution that best meets your needs.
Meet our Founder
Renee Scroope
LLH / BBus(Ec)(Hons) / DipLegalPrac
Former litigator, Renee is a nationally Accredited Mediator who cares about improving access to justice. Her interest in this area began in 2019, when she undertook studies on international law and conflict management at the University of Oxford's school of Society, Politics and Law. Since then, Renee has focused on finding economic solutions for the legal industry. Through Conflict Matters, she offers low-cost ADR services with local legal community centers, where she has been an active volunteer for many years. She is also involved in higher education programs which assist with research towards interdisciplinary conflict management styles and the effectiveness of pre-litigation procedures, such as the various Personal Injury Proceedings Acts.
During her tenure working as a litigator for both domestic and international clients, Renee witnessed the unfortunate shortcomings of Australia's legal landscape. Following her interest in alternative dispute resolution, Renee has contracted as a Conciliator with the Human Rights Commission and advocated for legislative review around legal service accessibility. She has worked with large corporations, including Lloyds of London, to resolve disputes using her effective conflict management styles and expert panel members in consultation with state and federal regulatory bodies, such as the Australian Financial Complaints Authority. Renee has been engaged to provide expert opinion in respect of: workplace conflict and change management, workplace policy, efficiency of pre-litigation processes, and offered viewpoints on various parliament inquiries. Her experience working as a litigator allows Renee to apply a sharp and complex mind to all scenarios.
Conflict Matters was established to spread awareness on the importance of accessible conflict resolution and the economic options clients have in both the private and public sector when navigating Australia's legal industry.
Mediation and Conciliation
Mediation helps parties openly discuss concerns, explore options, and reach future agreements. The mediator ensures respectful, productive communication but does not provide legal advice. They may offer information about alternatives to mediation when appropriate. Renee, a qualified lawyer and trained mediator, can also provide legal insights and suggest resolution options, a process known as conciliation. Mediation duration varies from one hour to several days, but typically takes 3-4 hours. Mediation is much more cost-effective than escalating disputes to legal proceedings. Mediators are trained in conflict resolution, helping parties explore the causes of their dispute and find lasting solutions that improve relationships. Early conflict management leads to better outcomes. We serve large government agencies and commissions, offering mediations online globally. Specialising in workplace, civil, corporate, and commercial disputes, our panel of experts, led by founder Renee Scroope, is ready to assist. Contact us to discuss your options.
Claim Management Consultancy
Our consulting services include: 1. Development of in-house disputes resolution capability 2. Disputes systems design 3. Strategic conflict management solutions 4. Assessment of conflict management ability and capacity independent reviews and assessments of ADR projects planning of mediation and conflict resolution training
Our focus
Workplace Advisory
Our Workplace Advisory service provides expert guidance to help businesses create healthy, productive, and compliant work environments. Whether you're facing specific workplace challenges or seeking to enhance overall workplace culture, our advisory services offer practical solutions tailored to your needs.
Conflict Management Training
Conflict is common, but the ability to resolve it is a valuable skill. Unresolved conflict can lead to: Decreased morale: A toxic work environment harms employee satisfaction. Reduced productivity: Time spent on conflict detracts from work. High turnover: Poor conflict management drives employees to leave. Customer dissatisfaction: Conflicts with clients damage relationships and reputation. Negative publicity: Dissatisfied clients spread bad reviews. Investing in conflict resolution training equips staff with the tools to manage disputes constructively, improving workplace dynamics. Conflict Matters offers programs such as: Conquering Conflict Communication & Negotiation Skills Advanced Conflict Resolution Mediation Training (Basic to Accredited) Managing Emotions & Difficult Behaviors Our tailored programs enhance professional skills, foster teamwork, and build a culture of positive conflict resolution. Empower your team for a more productive, harmonious workplace. Contact Conflict Matters today to learn more.
Renee provided conflict management consultation to Gilchrist Connell, equipping our team with practical tools and strategies to address and resolve disputes effectively.
Her approach was both thoughtful and results-driven, fostering better communication and understanding within our team.
Renee's expertise and professionalism have made a lasting impact on our team dynamics, helping us navigate challenging situations with confidence and clarity.
David Flint,
Gilchrist Connell
Renee provided exceptional claims management advice to the Lloyd's of London Australia team, offering practical guidance on handling a large volume of complaints with efficiency and professionalism. Her expertise in streamlining processes and enhancing communication has been instrumental in helping us manage claims more effectively, improving both response times and client satisfaction. Renee’s clear insights and tailored solutions have had a significant positive impact on our operations.
Carol Taylor,
Lloyds of London Australia
Renee provided expert conciliation services to the Human Rights Commission, playing a crucial role in resolving a significant backlog of complex discrimination complaints. Her professionalism, empathy, and skillful negotiation helped facilitate productive discussions between parties, leading to fair and timely outcomes. Renee's ability to manage sensitive issues with care and efficiency greatly contributed to reducing the backlog and advancing the Commission's work in promoting justice and equality
Deborah Keenan,
Human Rights Commission
